Shipping Information
Last updated: September 6, 2026
Order processing
Orders generally process within 1–2 business days, excluding weekends and holidays. New drops, restocks, promotional periods, and unusually high order volume may require additional processing time.
Shipping rates and delivery estimates
Available shipping methods, costs, and estimated delivery windows are displayed at checkout after you enter your delivery address. U.S. orders of $40 or more qualify for free standard shipping when the offer is available at checkout.
Delivery estimates begin after an order has been processed and transferred to the carrier. Carrier estimates are not guaranteed delivery dates.
Tracking
When your order ships, tracking information will be sent to the email address provided at checkout. Tracking can take time to update after the carrier first receives the package.
Address accuracy
Please verify your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address. Contact customerservice@samegang.clothing immediately if you notice an error; we cannot guarantee changes once fulfillment has begun.
Carrier delays and delivery issues
Weather, carrier disruptions, holidays, and other circumstances outside our control can affect delivery. If tracking shows an unusual delay, contact the carrier and then email us if additional assistance is needed.
Packages marked delivered
If tracking shows delivered but you cannot locate the package, check the delivery location, household members, neighbors, and the carrier. Contact us if the package remains missing and we will help review the available tracking information.
Damaged shipments or incorrect items
Email customerservice@samegang.clothing within 48 hours of delivery with your order number and clear photos of the merchandise and packaging.
International orders
When international shipping is offered at checkout, the customer may be responsible for applicable duties, taxes, customs charges, or import fees imposed by the destination country unless checkout expressly states otherwise. Customs processing can also affect delivery timing.
Contact
For shipping questions, email customerservice@samegang.clothing.