Returns & Exchanges
Last updated: September 6, 2026
We want you to be confident in your Same Gang purchase. Please review the requirements below before starting a return or exchange.
Return window
Return or exchange requests must be submitted within 14 days of delivery. Email customerservice@samegang.clothing with your order number, the item(s) you want to return or exchange, and the reason for the request.
Eligibility
- Items must be unworn, unwashed, unused, and in original condition with original tags attached.
- Items showing wear, washing, odors, stains, damage, alteration, or missing tags may be refused.
- Final-sale, clearance, promotional final-sale items, and gift cards are not eligible for return or exchange unless required by law.
Return authorization
Do not send merchandise back without return authorization. We will provide return instructions after your request is approved. Merchandise sent without authorization may be delayed or refused.
Return shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method because Same Gang is not responsible for return packages lost in transit.
Exchanges
Exchanges are subject to product and size availability. If the requested replacement is unavailable, we may issue a refund for the eligible returned item instead.
Damaged, defective, or incorrect items
Contact us within 48 hours of delivery at customerservice@samegang.clothing. Include your order number and clear photos of the item and packaging. If we confirm an error or defect, we will provide instructions and cover the applicable return or replacement shipping cost.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit after we process it.
Order changes and cancellations
We begin processing orders quickly and cannot guarantee that an order can be changed or cancelled after it is placed. Contact us as soon as possible and we will help when the order status allows.
Questions
Email customerservice@samegang.clothing before returning any merchandise.